Upcoming Communication Officer Training

Indiana Wireless Board

The Indiana Wireless Board Year End PSAP Meeting 
DEC 2, 2008
Holiday Inn Indianapolis-N @ The Pyramids
3850 Depauw Blvd
Indianapolis, IN 46268

Registration 11:15AM
Lunch 11:45AM
Program 12:30PM

RSVP Here

IDACS CLASS DATES  

MISC. TRAINING

Communications Training

Course:  Public Safety Telecommunicator 1 (PST1) 6th Edition
Date: October 20-24, 2008
Prerequisites: None
Recertification Requirements: None
Cost:  Free (You must purchase your student manual from APCO- order form available upon registration).

Location:  I.S.P. Communications Divisions
                 8500 East 21st Street
                 Indianapolis, IN, 46219
  
About the Course:
PST1, 6th Edition meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators (2004). APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training.

The PST1, 6th Edition course blends the knowledge and skill building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues surrounding today's public safety communications center.

The course includes “hot” topics such as Voice over Internet Protocol (VoIP), and the telecommunicator's role in the U.S. Department of Homeland Security's NIMS Incident Command System. There is also an extensive expansion of information on previously presented topics including entire modules dedicated to TTY and Telematics training.

The PST1, 6th Edition course may be used for new-hire training and existing employee in-service training. All students successfully passing the final exam receive valuable APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.

Instructional media and exercises used throughout the course reinforce the knowledge attained in lecture and demonstration. If taught by your own APCO Institute certified instructors, it becomes an economical way to train new hires at your time and pace.

Training modules include:
Introduction to Your New Career (roles and responsibilities of the position)
Interpersonal Communications
Telephone Communications Techniques: Call Processing
Telephony - Traditional Technology
Telephony - Emerging Technology
Telephony - TTY
Telematics
Computer Aided Dispatch & Related Technologies
Radio Communications Techniques
Radio Technology
Call Classification
NIMS Incident Command System
Liability Issues
Preparing for Your New Career (stress management)

To register email Kelly Dignin at kdignin@isp.in.gov.

If you have any questions feel free to call my cell phone

Kelly S. Dignin
Training & Education Coordinator
ISP Communications Division
Phone: (317)899-8263
Cell (317430-3617
MW 852-263 or 6710
Fax: (317)899-8282

Communicators Training Calendar

PowerPhone Training

Domestic Violence Intervention™
Oct 31, 2008 * Greenwood, IN
Hosted by: Greenwood Police Dept.

Active Shooting Response
Nov 4, 2008 * West Lafayette, IN
Hosted by: West Lafayette Police Department

Suicide Intervention
Nov 18, 2008 * Connersville, IN
Hosted by: Connersville Police Department

Active Shooting Response™
Feb 20, 2009 * Schererville, IN
Hosted by: Schererville Police Department

9-1-1 Liability™
May 6, 2009 * Huntington, IN
Hosted by: Hunting County Sheriff's Dept.

Priority Dispatch